Conflict management training

A full day, online training course run by Edinburgh College.

The course provides learners with knowledge and understanding in conflict management. It can also be useful for individuals who would like a better understanding of how to prevent conflict situations, and who would like to gain more confidence in being able to deal with conflict situations should they arise.

By the end of the training you should:

• Know how communication can be used to solve problems and reduce the likelihood of conflict
• Know the factors that influence human responses in conflict situations
• Know how to assess and reduce risks in conflict situations
• Know how to communicate effectively and de-escalate conflict in emotive situations
• Know good practice to follow after conflict situations